Last Update: June 28, 2022

Policy

We reserve the right to modify and/or update this Returns/Refund/Reprint Policy at any time, without prior notification, to reflect changes to our procedures, offerings, or in response to comments from our clients. The “last updated” date will be changed at the top of this Policy when we do make changes. The current Returns/Refund/Reprint Policy will be in effect whenever you place an order with 99banners.com, so make sure you often review it.

Our promise and guarantee is that, in compliance with industry standards, our printed items won’t be faulty. Any basic concerns you may have with your printed product can be discussed with a 99banners.com employee by contacting our customer service team at [email protected].

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Within six (6) business days of receiving your purchase, please contact 99banners.com, IN WRITING, via email at [email protected] if you believe your printed product is wrongfully printed, defective or has not otherwise fulfilled your expectations. If you don’t get in touch with us within 7 calendar days via email, we’ll assume that your job was good when it arrived and we won’t have to give you a refund or do another print. After receiving your inquiry, we will have five (5) business days to decide whether a reprint or refund is appropriate or whether we need further information to execute your request.

To complete your return, we require a receipt or proof of purchase.

• Any item not in its original condition is damaged or missing parts for reasons not due to our error.

We shall not be obligated to offer a refund or reprint if you fail to submit the necessary information when we ask for it in order to verify an inquiry. One of the following two solutions will be provided if it is decided that a product is in fact flawed or that we have otherwise failed to live up to our obligations:

The print job will be reprinted with expedited production.
The initial purchase price will be refunded.

Before accepting either of the aforementioned alternatives, we reserve the right to ask for samples of any supposedly damaged goods.

As soon as we decide that a refund or reprint is suitable, a customer service agent will typically get in touch with you to confirm the answer within 24-48 hours. No reprint or refund will be provided if you don’t get in touch with our representative within five (5) business days of their initial attempt to do so with the approved remedy. Instead, we’ll assume that the problem has been fixed in some other way. The entire original print order must be returned in its original package to us at the address given by our customer service representative within 15 calendar days after the date the solution is accepted unless we agree otherwise. You acknowledge and accept that the original order will be charged to your credit card on file with 99banners.com if you don’t return it within this time frame.

A refund or reprint will only be allowed when an authorized solution has been accepted and after the full original print order has been sent back to and received by us.

Once we receive the original product order, we will, where appropriate, give a refund within 10 to 14 business days.

Within one (1) business day of our confirmed receipt of the goods, or at any earlier time we may agree to, a reprint will start its rush manufacturing.

With regard to a faulty order, 99banners.com is solely responsible for the aforementioned. To the fullest extent allowed by law, 99banners.com is not liable for any indirect, incidental, special, consequential or exemplary losses resulting from the order, including but not limited to, profit loss, goodwill, use, data, or other intangible losses (even if 99banners.com has been informed of the possibility of such losses).

Here are some criteria and instances of problems that don’t qualify for a refund, a product return, or a reprint:

• Undeliverable orders or orders that are denied at the time of delivery (If requested, we’ll reship the item at the customer’s expense.)
• Due to a mistake in the customer’s shipping address submission, the goods gets misplaced, delayed, or returned to 99banners.com. (For merchandise that is subsequently discovered or that is returned to us, we will reship the package with a corrected address and assess an extra shipping fee for the shipment.)
  a product whose manufacture and/or shipping are delayed because the consumer gave incorrect information.
• A product that has a higher shipping cost because the client gave false or erroneous information.
• Orders for which the customer’s erroneous shipping data results in a more expensive shipping fee.
• Purchase order that is delayed in manufacturing and/or shipping due to transportation company delays, acts of Nature, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, governmental entities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work slowdowns or stoppages, or other labor issues or disruptions, civil commotions, or other factors or risks related to a state of war, regional or national disruptions in ground or air transportation networks or systems brought on by circumstances beyond our direct control, a breakdown or disruption of communication and information systems, a breakdown or disruption of utilities, problems with international customs, or any other unforeseen events.
• When a product is converted from RGB or PMS Pantone colors to CMYK format, the colors may change, causing the product to lose its original color.
• Typographical, grammatical, punctuational, graphic, bleed, grammar, damaged font, erroneous folds, die lines, crop marks, transparency, overprint, and completed product size errors that are present in the provided client file. 99banners.com doesn’t alter any client original/ready to print files in any way.
• Due to the customer delivering graphics that is not at least 300 DPI at 1:1 ratio (or 100 percent) and/or in CMYK format, the item may and/or will experience print or images that are fuzzy, pixilated, or otherwise deformation.
• Graphics that don’t match ink density or hue. 99banners.com does not match customer-specified ink density or colors.
• Repeated and/or duplicated orders brought on by a customer’s mistake.
• Order cancellations made after the order has started manufacturing (or any process thereafter).
• Orders for out-of-date items that arrive after the appropriate date or leave inadequate time for the intended use. It is the customer’s duty to provide themselves enough time when ordering time-sensitive materials.
• Any breach by a client of the rules governing the usage of the 99banners.com website and/or product orders.
• Any harmful or malicious code, such as viruses, worms, trojan horses, and other threats, that is not identified or eliminated by 99banners.com usual virus/malicious code detection techniques.
• Your personal information, Customer Content, order history, or other data that 99banners.com stores may be lost, corrupted, or damaged.
• We failed to inform you of any delays, losses, or damages related to your printed goods or shipping, as well as any errors in such notice.
• The shipper’s release of a package without getting a signature when shipping order requires signature.
• Please be aware that 99banners.com does not accept responsibility or liability for any issues that might emerge in connection with any print orders or services given, whether provided on this Website or through our Customer Service agents.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.